Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (“you” or “Customer”) and Domainitecom Inc (“ContractorDesk,” “we,” “us,” or “our”) governing your access to and use of ContractorDesk.ai and our AI receptionist and appointment-booking services (the “Service”). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

ContractorDesk provides an AI-powered receptionist that answers inbound calls on your behalf, responds to Callers, records and transcribes calls, answers questions using the business information you provide, and can schedule appointments, including by connecting to your calendar. Features may change over time as we improve the Service.

2. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Service, and you must use it only for a lawful business purpose. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

3. Free trial

We may offer a free trial of approximately 30 days. Unless you cancel before the trial ends, your account will automatically convert to a paid subscription and the payment method on file will be charged. We will describe the trial terms at sign-up; those terms are part of these Terms. We may modify or discontinue trials at any time.

4. Fees, billing & renewal

Paid subscriptions are billed in advance on a recurring basis (for example, monthly) at the price presented to you, currently $299 per month. By providing a payment method, you authorize us and our payment processor to charge all applicable fees to it.

Auto-renewal. Subscriptions renew automatically at the end of each billing period until cancelled. Taxes. Fees are exclusive of taxes; you are responsible for any applicable taxes. Price changes. We may change our fees, and will give you advance notice; changes apply to the next billing period. Refunds. Except where required by law, payments are non-refundable and there are no refunds or credits for partial periods. Because we offer a free trial that lets you evaluate the Service before you are charged, we keep this policy simple: as a courtesy, if you believe you were charged in error, or you cancel within fourteen (14) days of your first paid charge, contact us at hello@contractordesk.ai and we will review your request in good faith and may issue a full or prorated refund at our discretion.

5. Cancellation & termination

You may cancel your subscription at any time through your account or by contacting us; cancellation takes effect at the end of the current billing period, and you will retain access until then. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that may cause harm or legal risk. Upon termination, your right to use the Service ends. We may delete your data after a reasonable period, so export anything you need beforehand.

6. Acceptable use

You agree not to, and not to permit anyone to:

• Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose;
• Use the Service to make unlawful telemarketing or robocalls, or otherwise violate the Telephone Consumer Protection Act (TCPA) or similar laws;
• Violate any applicable call-recording, privacy, or consumer-protection law;
• Interfere with, disrupt, reverse engineer, or attempt to gain unauthorized access to the Service or its systems;
• Resell or provide the Service to third parties except as expressly permitted; or
• Use the Service to transmit malware or infringe the rights of others.

7. Your responsibilities

Because the Service speaks and acts on behalf of your business, you are responsible for how it is used, including:

• Call-recording and consent compliance. Ensuring that recording and transcribing your calls, and any disclosures to Callers, comply with all applicable laws in the jurisdictions where you and your Callers are located.
• Accuracy of business information. The pricing, availability, services, and other information you provide that the AI relays to Callers. The AI conveys what you configure; you are responsible for keeping it correct.
• Verifying bookings. Reviewing appointments and commitments the AI makes, since automated systems can make errors.
• Your Callers. Providing any notices to and honoring any rights of the people who call your business.

8. AI and automated service disclaimer

The Service relies on artificial intelligence and automated systems. It may misunderstand Callers, produce inaccurate or incomplete responses, mis-quote prices, schedule incorrectly, or fail to answer a call. The Service is a tool to assist your business and is not a guarantee that every call will be answered or handled correctly. You should maintain appropriate human oversight and not rely on the Service for emergencies or time-critical or safety-critical matters. We do not warrant that the Service will be uninterrupted, error-free, or fit for any particular call or outcome.

9. Customer data & license

As between you and us, you own the business information you provide and the call recordings, transcripts, and Caller data captured on your behalf (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data as needed to provide, maintain, secure, and improve the Service, and as otherwise described in our Privacy Policy. You represent that you have all rights and permissions necessary to provide Customer Data and to allow us to process it.

10. Intellectual property

The Service, including our software, models, designs, and trademarks, is owned by ContractorDesk and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription. You may not copy, modify, distribute, or create derivative works from the Service except as permitted by law or these Terms. Any feedback you provide may be used by us without obligation to you.

11. Third-party services

The Service integrates with third-party services such as telephony providers, calendar platforms, AI providers, and payment processors. Your use of those services is subject to their terms and policies, and we are not responsible for them. If a third-party service changes or becomes unavailable, the Service may be affected.

12. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CALL WILL BE ANSWERED OR HANDLED CORRECTLY.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTRACTORDESK AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR BUSINESS, OR FOR LOST OR MISHANDLED CALLS OR APPOINTMENTS, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify and hold harmless ContractorDesk and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your Customer Data, your violation of these Terms, your violation of any law (including call-recording, consent, or telemarketing laws), or any dispute between you and your Callers or customers.

15. Governing law & disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the courts located in Ulster County, New York State, except that either party may seek injunctive relief where appropriate.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and provide notice as appropriate. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

17. General

These Terms, together with our Privacy Policy and any order or plan terms, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship between the parties.

18. Text Messaging (SMS) Terms

If you provide your mobile number and opt in—for example, by checking the SMS consent box on our sign-up form—you agree to receive recurring automated text messages from ContractorDesk relating to your account and the Service, such as setup confirmations, call and appointment notifications, and service updates. Consent to receive these messages is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. You can cancel at any time by replying STOP to any message; we will send a one-time confirmation and then stop sending messages. For help, reply HELP or contact us at hello@contractordesk.ai. Carriers are not liable for delayed or undelivered messages. Your mobile opt-in and consent data are handled as described in our Privacy Policy and are not shared with third parties for marketing or promotional purposes.

19. Contact

Questions about these Terms? Contact us at:

Domainitecom Inc
40 Maurizi Lane, Woodstock, NY 12498
hello@contractordesk.ai